1. Introduction
Welcome to Digital Wave Lab (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.digitalwavelab.com or engage with our digital marketing services. By using our site and services, you agree to the collection and use of your personal information as described in this policy. We are committed to ensuring that your privacy is protected in accordance with the Privacy Act 1988 (Cth) and other applicable Australian data protection laws.
2. Information We Collect
We collect the following types of information:
Personal Information: This may include your name, email address (e.g., inquiry@digitalwavelab.com), phone number, address (382-384 Mowbray Road, Lane Cove, NSW 2066), and other contact details when you fill out a form or sign up for our services.
Technical Data: Information such as your IP address, browser type, geographical location, and the pages you visit on our website may be automatically collected.
Usage Data: We collect information about your interactions with our website, including the services you view and the features you use.
Cookies and Tracking Technologies: We use cookies, beacons, and similar technologies to analyze trends, administer the website, and track users’ movements around the site.
3. How We Use Your Information
We may use the collected data for the following purposes:
Service Delivery: To provide and manage our digital marketing services to you.
Communication: To respond to your inquiries, provide customer support, and send you updates and promotional information.
Website Improvement: To personalize your experience, improve our website, and monitor its performance.
Compliance and Legal Obligations: To ensure compliance with our legal and regulatory obligations.
4. Disclosure of Your Information
We may disclose your personal information under the following circumstances:
With Your Consent: Where you have given us explicit consent to do so.
Service Providers: To trusted third-party providers who assist us in operating our business and website.
Legal Requirements: If required by law, regulation, or legal process, or if we believe it is necessary to protect the rights, property, or safety of Digital Wave Lab, our users, or the public.
5. Security of Your Information
We are committed to ensuring that your information is secure. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, disclosure, alteration, and destruction.
6. International Data Transfers
If you are accessing our services from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia, where our servers are located. By using our services, you consent to any such transfer of information.
7. Your Rights and Choices
Under Australian privacy law, you have the following rights:
Access: You can request access to your personal data we hold about you.
Correction: You can request the correction of any inaccurate or incomplete information.
Withdrawal of Consent: You can withdraw your consent to our use of your personal information at any time.
Complaints: If you have concerns about our handling of your personal information, you can contact us at inquiry@digitalwavelab.com, or you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
8. Third-Party Websites
Our website may contain links to third-party websites. Once you leave our site or are redirected to a third-party platform, we are not responsible for the privacy practices of those sites. We recommend that you review the privacy policy of each site you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website, and the effective date will be revised accordingly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Digital Wave Lab
382-384 Mowbray Road, Lane Cove, NSW 2066
Email: inquiry@digitalwavelab.com
Thank you for trusting Digital Wave Lab with your personal information.